COVID-19 Closure Announcement

CreativeSparX - Coronavirus Action Plan

Dear Parents and Customers,

This is a general statement from CreativeSparX to inform everyone about the measures we have implemented in light of the health concerns linked to the Coronavirus, commonly referred to as COVID-19.

Although the outbreak of the Coronavirus on an international scale has prompted the Australian Government to implement a Coronavirus Emergency Response Plan, our setup at CreativeSparX is a relatively low-risk environment compared to most other larger Play Centres that attract bigger crowds and utilise shared play equipment such as ‘ball-pits’, ‘bouncing castles’ and play structure etc. Furthermore, the State Government’s position at this stage is that “People should go about their business as usual…” This being the case we will be continuing to adopt a ‘Business as usual approach’ for the time being. We are taking this matter very seriously and will be re-assessing our position daily, and will keep you all informed of any changes via our website, facebook, Instagram, direct e-mail and notices onsite.

As everyone who has been to CreativeSparX would already know, we take great pride in maintaining an exceptionally clean, neat and tidy, and safe environment for our customers (especially the little ones), at all times as a matter of course. However, we understand and share your concerns and will do everything we can to support our community in this difficult time. We will continue to provide a safe, healthy and positive environment for your kids and you; and our staff, and have implemented the following changes to our regular program and cleaning regimes etc. to continue to operate through the next few weeks including the school holidays.

1.      All tables, chairs, any equipment used and frequently touched surfaces are cleaned and disinfected after every activity session and after every party, and the floors mopped with disinfectant floor cleaner.

2.       Other surfaces such as the Reception counter, geodome and toilets are cleaned and disinfected regularly throughout the day.

3.       Kids are encouraged to make use of our washing facilities to wash their hands with soap regularly and or use the hand sanitisers provided

4.       Simple signs to help and teach kids to wash their hands for 20 seconds and reinforcing good hygiene by talking to them about it wherever possible.

5.     Activity stations for General Entry customers are setup as separate smaller clusters of tables and chairs with at least a 1m of separation between them, so each family or group of kids will be able to sit and enjoy their activities without having to share their space with other groups for the time being – We encourage patrons to book ahead for general entry sessions so we can manage the seating arrangements accordingly. Bookings can be made via phone, e-mail or through the ‘Contact Us’ page of our website.

6.     We will still accommodate walk-in customers (without bookings), but would appreciate your patience if you end up having to wait a few minutes until we clear up, clean and disinfect an activity station for you, if one isn’t readily available at the time you walk in.

7.      We will be introducing special group booking time slots for mothers’ groups, playgroups and play-dates etc where if minimum numbers are met, your group will be the only group in the centre – Terms & Conditions apply. This will further ensure that you will feel comfortable and safe with only known persons/families around you.   

8.     Kids aprons, lab coats and safety goggles are washed and/or disinfected after each use – Please note that we may (temporarily) refrain from providing aprons, lab coats or safety goggles for ‘less messy’ activities.

9.      With any new party bookings we receive, we will endeavour to schedule them in so as to minimise having to share the space with any other parties etc., running at the same time until things are under control.

10.   The Lego station and other small toys will be removed temporarily as we cannot ensure frequent cleaning and disinfecting of all the tiny components.

11.   We will offer free WiFi facilities onsite to parents / carers who are ‘working from home’ whilst caring for their kids during school holidays and/or due to school closures – Terms and Conditions will apply and we trust that everyone will make use of this facility in a responsible manner.

12.   All our staff will act responsibly and we will ensure that any staff members who feel they may have been exposed or are displaying any flu-like symptoms will refrain from coming in to work until they receive an ‘all clear’ from their GP.

13.   We request our patrons to practice their own personal hygiene processes and show the same duty of care when attending CreativeSparX or any other public places, in line with the general advice and guidelines issued by the government and medical practitioners.

14.   We humbly and kindly ask that anyone displaying or experiencing flu like symptoms refrain from entering CreativeSparX or any public places until they receive the ‘all clear’ from their GP.

15.   Although we have many grandparents bringing in their grand kids to the centre regularly, we share concerns over the safety and risk imposed to them. Hence, we would advise the elderly to avoid public places wherever possible. However, in the instance where this cannot be avoided, we kindly request other patrons to act with caution around any vulnerable persons as grandparents, and in general persons over the age of 65 years are at greater risk with this infection. Out of concern for our mature aged community members, we ask all parents to exercise caution and observe social distancing guidelines when in contact with older community members in the centre, out of respect for their health and welfare.

We understand that no preventative measures can guarantee 100% immunity from this virus, but we will do our very best to provide a safe an environment as possible for you and your little ones.

Lastly, we would like to say that we will endeavour to stay open and continue to maintain our high quality of service to provide some entertainment for your kids for a long as we can at a time when options may be limited. We are a relatively new family owned small business, and as with other small businesses, the financial impact of these uncertain times are hurting us badly, as we still incur costs such as rent etc., We know we are one of many in the community feeling the same pressure. We fully understand your reasons to stay away from public places as much as you can and postpone or cancel parties etc., but in a situation where there is no quick fix and it could take months to settle, we hope you will continue to support us whenever you can and more importantly feel safe to do so. However, the health and safety of our patrons, our staff and the wider community is our number one priority so we will comply with any and all Government directives and public safety advice at all times and may need to close our doors temporarily should the need arise. In such a scenario, we will contact everyone who have existing party bookings and will discuss options to arrive at a solution that works for everyone.

We look forward to your continued support and hopefully a quick end to the uncertain times ahead. We are always stronger as a community so hopefully together we can see this through.

Thank you and warm regards,

CreativeSparX Team      

Any questions or concerns please contact us on: 03 9560 1892 | 0448 716 412 | info@creativesparx.com.au

What our Customers say about us

Creative SparX
5.0
Based on 26 reviews
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Cla Udia
Cla Udia
2020-03-08T10:21:33+0000
Today we celebrated our daughters 6th birthday at Creative Sparx. We had a unicorn themed party. The kids made a... unicorn dream catcher, slime and they stretched their legs with some dancing. The kids had a ball!The venue is clean and the staff are all wonderful and very accommodating to your needs.Thank you Malika and team, our girls love visiting Creative Sparx!read more
Felicia Brown
Felicia Brown
2020-02-27T06:48:11+0000
A lovely open creative space. We had a splendid time here. We weren't rushed and there was a huge variety of activities... on offer. The staff were very friendly and so helpful. My son had the best time. We will be back.read more
Wendy Cheng
Wendy Cheng
2020-02-23T11:50:15+0000
Creative SparX is your go to if you are after an exceptional experience for your kids. The staff members are... professional, friendly and dedicated whilst the venue is clean and spacious with a bright and inviting atmosphere! Our children and the other guests we brought have previously been to other art and craft venues for birthday parties but still unanimously voted for Creative SparX as their first preference for art and craft activities for reasons including the individual flexibility, quality of materials and kind assistance provided! Malika and his assistant was most patient and helpful and we thank Creative SparX with our heartfelt appreciation for such an unique, fun-filled experience!!read more
Daphne Mel
Daphne Mel
2020-02-16T19:39:40+0000
Such a great variety of activities to do, even for our 2 year olds. It was fantastic having the helpers to guide you... through the activity and we got to take home 2 special masterpieces. we will definitely be back.read more
Anna Johnston
Anna Johnston
2020-02-07T08:22:34+0000
Great party venue! Lovely staff who are very responsive, and wonderful activities for the kids. Thank you!
Jess Kinniburgh
Jess Kinniburgh
2020-01-14T09:33:44+0000
We had a beautiful afternoon here with our craft crazy daughter, the attention to detail by the staff was incredible... and we can’t wait to return, a new family favourite!read more
Tram Vu
Tram Vu
2019-12-16T02:49:48+0000
Fantastic unique place to host kids' birthday parties with plenty of educational activities that promote learning and... creativity. The owners were very flexible in helping to cater party food as well as allowing me to bring my own. Staff were dedicated and enthusiastic. Highly recommend if you want to celebrate in a different and memorable way!read more
Sumay Tang
Sumay Tang
2019-12-10T03:01:23+0000
We had a 5yo birthday party there and all the kids (from 2-11) were entertained, engaged and didn’t want to leave.... The organizer was easy to deal with and friendly. Definitely recommend this place to anyone.read more
Melissa St Baker
Melissa St Baker
2019-12-04T20:24:25+0000
We had my sons 4th birthday party here and the kids (and parents) had such a great time they are still talking about it... days later. They started with painting, games and dancing, then some superhero craft creating. They paintings which they take home are wall hanging worthy. Just gorgeous.I organised my own food (which I love) and someone came down and took our coffee/drinks order and delivered these.Malika and the team were so friendly and accomodating and made the morning run seamlessly.This is a great way to celebrate birthdays. Just so much fun.read more
Milana Prelovac
Milana Prelovac
2019-11-09T10:45:25+0000
I had my daughters 4th birthday party here. We hired the venue for a private party after 4.30p.m and this is far the... best Birthday party we hosted to date. Activities were great, staff so helpful and friendly and most importantly the kids had the best time and walked out with beautiful creations. We will be back next year to celebrate my older daughters birthday. Once again thank you ! Milanaread more
Michael Plis
Michael Plis
2019-10-24T01:18:17+0000
I went to have a look. Its great. its even good for adults.
Annick Holt
Annick Holt
2019-09-26T23:14:31+0000
Creative Sparx is such a fantastic venue for a kids birthday party! We had our daughter’s 5th birthday party there... and all the children and adults love it! Slime was was fan favorite! The fact that we could cater meant that the birthday girl got to eat all her favorite foods. Thank you Malika, Nilusha and staff for your help on the day and for making a creative little girl happy on her birthday.read more
Sue McKenzie
Sue McKenzie
2019-09-11T01:24:53+0000
Amazing party we attended, my 7 year old absolutely loved it! Here is the T-shirt he made, which he has a so proud of... and will be getting lots of wear 😍Thank you!!read more
Julie Guinea
Julie Guinea
2019-09-08T10:03:32+0000
Fantastic venue, so well run and professional. Staff friendly, helpful and great with the kids. Highly recommend!!
Sumana Thevarajah
Sumana Thevarajah
2019-07-16T10:09:46+0000
Friendly staff and great place to host kids parties...lots of fun for all.
Bron Rasti
Bron Rasti
2019-06-28T23:03:11+0000
We had my sons 7 th Birthday at this venue yesterday. 17 boys couldn’t of had a better time ! The Creative Sparx... team we’re so accomodating, friendly and their communication regarding the party planning was perfect . Thanks so much for hosting a fabulous party , highly recommend this Venue 👍👍👍read more
Samantha Hilton
Samantha Hilton
2019-06-15T10:01:44+0000
super friendly staff. loads of fun. well organized.
Dal Yas
Dal Yas
2019-05-25T04:12:00+0000
Great facility, friendly staff and reasonable prices. Need more arts & craft places like this and what an even greater... idea to have activities for seniors too!read more
Jen Moloney
Jen Moloney
2019-05-05T06:19:57+0000
What a great venue! My 3yo and 6yo had a fantastic time, great staff too!
Jayne Long
Jayne Long
2019-05-04T05:27:34+0000
A fabulous rainy afternoon activity. The kids loved every minute! It was so relaxing for me as there was no sibling... arguments over sharing paints etc, it held the 5 yr old’s attention for ages and I didn’t have to clean up the mess! 😁All the staff were lovely and helped the kids with their activities when they needed it. We will definitely be back!read more
Rae West
Rae West
2019-04-30T13:43:42+0000
SLIME creation at it's gooeyness with the bonus of no clean-up. This place is a paradise for imagination for any age. ... The staff were so very helpful and lovely.🤩read more
Imogen Williams
Imogen Williams
2019-04-21T00:31:12+0000
fantastic idea, it has been a long time coming for something like this to hit the streets and I am glad it has happened... to the eastern suburbs !! keep doing the great job you're doing guys, killing it !read more
Oriana Formoso
Oriana Formoso
2019-04-18T00:13:19+0000
Yet to try this I wonder what we can create
Nam Do
Nam Do
2019-04-14T09:10:16+0000
Great place! My kids had so much fun! Thank you 😊
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Creative SparX
4.9
Based on 11 reviews
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